What Is A Fraud Alert?
A fraud alert is a notification that suspicious activity may have occurred with your Debit Mastercard.
As we work to ensure members’ Debit Mastercards are not compromised. Please be advised that your Debit Mastercard may be temporarily blocked due to suspicious activity on your account.
Our team will be on the alert and will contact you to offer any assistance as needed.
Tips To Help You Navigate Fraud Alerts:
Listen out for our call centre team, who may be calling to verify the legitimacy of a transaction.
Please provide us with your new email address and phone number to ensure your contact information is updated.
You can update your Know Your Customer (KYC) information online here or at any preferred branch.
If your card has been blocked, contact us at (246) 436-5600 or email fraudalerts@bwuccu.com.
When you are traveling, kindly notify our offices of your travel dates to avoid any inconveniences while using your Debit Mastercard.
If you receive suspicious text messages, contact us immediately at (246) 436-5600 or email fraudalerts@bwuccu.com.
Sign up for our SMARTNet online banking services to keep regular track of your debit Mastercard transactions.
If you notice unknown or suspicious transactions on our account, complete our Dispute Form as soon as possible.